A woman calls, saying the instructions she's reading skips a step when it gets to "install".
She says that a box pops up with the icon of the program she wants to install, a folder labeled "applications" and an arrow between them, pointing the icon towards the folder.
And there are no instructions on what to do for this.
SHIT. Call the fucking Coast Guard.
Yes. She couldn't figure out how to drag and drop the application icon over an inch of screen into the folder. Even with the arrow.
With this level of computer literacy, how do you idiots manage to turn your computers on?
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